I said, then it should be LESS than 2698 sq.foot. Movers very unhappy saying that we pay for the space including what we don't use. I disagreed saying that I checked the Uhaul website and the stated area was 1682 sq.ft plus 1016 sq.foot = 2698 sq.foot. Movers then said it was 3,000 sq.ft and the price was now $22,000!!! Movers told me to check the UHaul trucks website to see the square footage and proceeded to fill up both trucks. Next the new company (Movers and Packers Relocation Specialists, NJ) assessed quantity differently - from how much of the truck space we used, not how much items/boxes/sq.foot we supplied to Nationwide. This raised my anxiety but I was now fully packed with family waiting to leave and I had already paid a deposit of $5k. ![]() It was a different company and I was informed that Nationwide were in fact a broker and this new company was contracted to move our goods across the country. Our deposit increased to total $5,005.83.ĭay of move a company turned up with TWO U-HAUL trucks and three young men. Price jumped to $14,000+ due to increase in sq.ft of our now-packed boxes and increase in fuel surcharge (11% of total). One week before move Nationwide called and I updated actual boxes, sizes and all items to move. I assumed the price would go up once we had a more accurate list of boxes etc but figured the level of service with a moving company plus 30 days free storage would be really helpful. We paid deposit to secure the transaction after I double checked that the company was legitimate I was told they are not a broker which increased my confidence. The first estimate from Nationwide based on my communication of items was approx. We first interacted with Nationwide in late 2021 for a June 2022 move. We moved our 6+ bedroom home from CA to PA. If you’re considering using either of these companies for a move, I advise you to reconsider. Rustam with the delivery truck was a very unpleasant person and so rude (even the storage company employees commented on how rude he was). Shelby Brothers Moving, Jasmine and her reps, had no resolutions to offer for all of the issues. Madison, Alex, Matthew, and Ciera from Nationwide were anything less than helpful (especially Matthew and their manager, Ciera). From missed pick up deadlines, some of the rudest customer service reps and delivery people I’ve ever dealt with, disregard for any kind of call back or follow up, the difficulty of speaking to a manager that would take accountability for their shortcomings (both Nationwide and Shelby - neither happened), broken items, and smashed boxes. As soon as the contract was signed, there have been nothing but issues dealing with both of these companies with little to no response. To say I’d give Nationwide Moving and Storage along with Shelby Brothers Moving and Storage a negative star if I could, would be putting things lightly. For the cost I paid ($3,000) I would NEVER use this company again as they clearly are not representing "A-Rated" moving companies like the one they allowed to move my belongings cross country. A lot of my items were damaged, dresser, side tables, bike, and printer as well as items in boxes since they look like they were just thrown around. The mover arrived alone and half of my boxes were turned upside down and smashed. I was told I would get a 24-hour window of when everything was arriving and ended up getting a ONE-HOUR window. ![]() I was not getting the updates I was supposed to for when my item would arrive. And then I had to pay them extra for stairs even though that was also included in my contract. They also didn't have an inventory list for me so they were arguing with me on everything that was already noted as inventory a week beforehand (and even a month beforehand). I had to call Nationwide about this and they were incredibly unhelpful. They were incredibly rude and barely could speak with me cause of the language barrier. ![]() I was immediately faced with two men coming into my apartment and right off the bat said I had too much stuff and they were charging me for 5 extra stairs. When I first called I was impressed, but once it came to the movers coming to my house, it was a whole different story.
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